Shipping policy

DIGITAL PRODUCTS ONLY — NO PHYSICAL SHIPPING
All products at Loomly Guides are digital crochet patterns. Nothing is shipped physically, and there are no shipping fees.

INSTANT DELIVERY
Once your payment is confirmed, you receive your pattern immediately:
1. On the order confirmation page, as a download link
2. By email, sent to the address used at checkout
3. In your Loomly Guides account, where you can re-download it anytime

Delivery usually happens within minutes. In rare cases, payment verification can take up to 24 hours.

DELIVERY AREA
We currently serve customers in the United States only.

DIDN'T GET YOUR FILE?
- Check your spam, junk, or promotions folder.
- Make sure your email address was entered correctly.
- Log in to your account to download it.
- Email support@loomlyguides.com with your order number, and we will resend your files within 24 hours.

FILE FORMAT
Patterns are PDF files. They open on any computer, tablet, or phone with a free PDF reader.